Returns / Warranty Policy

Returns

Catch the wave with a peace of mind.

We are offering 14-day return policy from the date it is delivered. The item must be returned in its original condition and packaging. Please ensure it is packaged sufficiently to avoid any damage in transit. Please obtain the tracking number as it is your responsibility to return it safely to us. Regrettably we are unable to cover the postage costs of returns. 

Please send us an email to inform us that you will be returning the curling iron and we will advise you the return address.

 

Warranty

Luxcurly is protected by 6 month manufacture warranty from the date of purchase. We also offer 2 year extended warranty for $30.

Luxcurly will replace the curling iron if the product is defective in material or workmanship. To be eligible for warranty protection, you must register your tool with Luxcurly within 14 days of purchase. If you do not register your tool within 14 days, you are not eligible for warranty protection.

The warranty does not apply in the following scenarios: any unauthorized party opened the product in an attempt to fix the product, normal wear and tears, damage caused by misuse or mishandling, incorrect voltage use, or due to user's failure. Warranty application is determined in the sole discretion of Luxcurly.

To claim you warranty please contact us. We will advise you on the delivery address.

The shipping cost will not be refunded to the customer.

We will send the replacement after receiving the curling iron within 3-10 business days.